Figure 1
The panel to the left is labeled “(1 a) Operations management structure” and the panel to the right is labeled “(1 b) Operations management operating model”. In the left panel, a vertical hierarchical flow is shown from top to bottom. At the top, a rectangular box labeled “Hospital Operations Management Committee” is connected by a vertical downward arrow to a rectangular box labeled “Hospital Operations Management Department”. From this second box, three vertical arrows extend downward and branch horizontally to three rectangular boxes arranged from left to right. The left box is labeled “Strategic Planning Group”. The middle box is labeled “Business Performance Group”. The right box is labeled “Operations Management Group”. In the right panel, a circular multi-layer structure is shown from the center outward. The diagram shows two solid concentric rings and one dotted ring inside. The outer solid ring is labeled “Service Ring”. The inner solid ring is labeled “command loop”. Inside this, a dotted circular ring appears with “Operation Innovation” at the top center and “managerial” at the bottom center. At the center, a circular node labeled “Dean Strategy, Reform and Innovation” appears. Seven solid arrows extend outward from the center to seven polygon nodes arranged around it and labeled from top left and in a clockwise sense as follows: Polygon 1: “Chief Accountant”. Polygon 2: “Full-time deputy party committee”. Polygon 3: “Secretary of Discipline Inspection Committee”. Polygon 4: “Vice President of Operations”. Polygon 5: “Vice President Logistics”. Polygon 6: “Vice President of Operations”. Polygon 7: “Vice President of Administration”. From each polygon, solid outward arrows connect to rectangular text boxes. Polygon 1 connects through three outward arrows to text box 1: “Finance Section”, text box 2: “Information Section”, and text box 3: “Asset Management Office”. Polygon 2 connects through one outward arrow to text box 4: “Party committee office”. Polygon 3 connects through one outward arrow to text box 5: “Oversight audit”. Polygon 4 connects through five outward arrows to text box 6: “Medical Section”, text box 7: “Medical Technology Section”, text box 8: “Education”, text box 9: “Outpatient Department”, and text box 10: “Emergency Department”. Polygon 5 connects through four outward arrows to text box 11: “General Services section”, text box 12: “Infrastructure Section”, text box 13: “Procurement Materials”, text box 14: “Equipment Section”. Polygon 6 connects through five outward arrows to text box 15: “Personnel Section”, text box 16: “Pharmacy”, text box 17: “Nursing department”, text box 18: “Department of preventive health care”, and text box 19: “Infection management department”. Polygon 7 connects through four outward arrows to text box 20: “Administrative Office”, text box 21: “didactic”, text box 22: “Security Section”, and text box 23: “Labor Union Office”. From each text box, solid arrows extend outward and connect to the “command loop” ring. Red dashed two-way arrows connect each polygon to the inner dotted ring, with arrowheads on both ends showing bidirectional connections between polygon nodes and the dashed circular ring. Between the “command loop” and the “Service Ring”, seven oval text boxes labeled “Department” and seven oval text boxes labeled “Specialist Operation Assistant” appear alternately around the circle. From the “command loop”, seven solid arrows extend outward and connect to each “Department” text box. From the “Service Ring”, seven solid black arrows extend inward and connect to each “Department” text box. From each “Specialist Operation Assistant” text box, dashed arrows extend inward and connect to the inner dotted ring. Each “Specialist Operation Assistant” text box also connects to the next assistant along the ring, forming a continuous outer loop around the “Service Ring”. A dashed arrow extends from the bottom of “Dean Strategy, Reform and Innovation” and connects to the box labeled “managerial”. From the “managerial” box, a dashed arrow points toward the line connecting the “Specialist Operation Assistant”.Operations management structure and operating model