Figure 5
A heatmap titled “CombinedHeatmap of Clinical and Satisfaction Metrics (Pre versus Post)” shows values for two phases across five metrics. The horizontal axis is labeled “Metrics” and lists the following categories in order: “Patient Waiting Time (minutes)”, “Hospital Stay Duration (days)”, “Overall Satisfaction (percent)”, “Efficiency Satisfaction (percent)”, and “Communication Satisfaction (percent)”. A color scale legend on the right is labeled “Value” and ranges from 10 to 90 in increments of 10 units. The vertical axis is labeled “Phase” and includes two rows: “Pre” and “Post”. The data in the heatmap is as follows: In the “Pre” row for “Patient Waiting Time (minutes)” metric, the value is 60.0 in a medium blue cell; for “Hospital Stay Duration (days)” metric, the value is 10.0 in a light yellow cell; for “Overall Satisfaction (percent)” metric, the value is 85.0 in a dark blue cell; for “Efficiency Satisfaction (percent)” metric, the value is 78.0 in a dark blue cell; and for “Communication Satisfaction (percent)” metric, the value is 80.0 in a dark blue cell. In the “Post” row for “Patient Waiting Time (minutes)” metric, the value is 42.0 in a teal cell; for “Hospital Stay Duration (days)” metric, the value is 7.5 in a light yellow cell; for “Overall Satisfaction (percent)” metric, the value is 88.0 in a very dark blue cell; for “Efficiency Satisfaction (percent)” metric, the value is 90.0 in a very dark blue cell; and for “Communication Satisfaction (percent)” metric, the value is 92.0 in a very dark blue cell.Combined heatmap of clinical and satisfaction metrics