Figure 7
The grouped vertical bar chart titled Sentiment Score versus Critical Factor has three horizontal panels labelled Before, After, and Delta. The vertical axis is Sentiment Score. The horizontal axis lists seven critical factors: Integrated Processes, Trust, Joint Knowledge, Enabling Technology, Collaborative Planning, Information Sharing, and Relationship Promoter Liaisons. In the Before panel, values range from minus 6 to 9, with three negative scores, one zero score, and three positive scores. In the After panel, all seven scores are positive, ranging from 7 to 11. In the Delta panel, six factors increase by 5 to 15, while one factor remains at zero. The largest improvement is for Integrated Processes.Sentiment of survey responses toward critical factors (CFs) before and after Korovai implementation and change (Delta)
Source: Authors’ own work
Note(s): Sentiment scores were derived from thematic coding of interview responses, with comments classified as positive or negative based on connotation and aggregated by CF. “Delta” represents the numerical difference between postimplementation and preimplementation sentiment scores for each CF