Figure 1
The tree map chart shows rectangular blocks arranged in rows from left to right and top to bottom, each representing communication and decision-making skills. The chart shows the following data: First row, left to right: “Communicating with emotional intelligence”, “Responsive communication”, “Communicating values”, “Ethical communication”. Second row, left to right: “Risk prediction and proactive decision-making”, “Engaging frontline staff”, “Receptive communication”, “Decisive communication”. Third row, centered, left to right: “Equitable communication”, “Communicating to build trust”.A typology of crisis communication