Figure 2
The table is divided into 11 rows and 4 columns. From left to right, the column headers given in the first row are labeled as follows: Column 1: “Typology item”; Column 2: “Trust-building”; Column 3: “Ensuring safety”; and Column 4: “Operational continuity”. The row-wise data presented in the table is as follows: Row 2: “Typology item”: “Communicating with emotional intelligence”; “Trust-building”: “Conveys care and steadiness; reduces anxiety and defensiveness”; “Ensuring safety”: “Supports calm sensemaking and coherence during high-stress information sharing”; “Operational continuity”: “Stabilises staff capacity; sustains relationships through disruption”. Row 3: “Typology item”: “Ethical communication”; “Trust-building”: “Signals integrity, fairness, and good faith under pressure”; “Ensuring safety”: “Clarifies duty-of-care; legitimises restrictive protective actions”; “Operational continuity”: “Sets boundaries for sustainable work; supports recovery”. Row 4: “Typology item”: “Risk prediction and proactive decision-making”; “Trust-building”: “Builds confidence through foresight; offers coherent rationale”; “Ensuring safety”: “Accelerates decisions; reduces risk through early protective moves”; “Operational continuity”: “Minimises disruption through planned transitions and contingencies”. Row 5: “Typology item”: “Engaging frontline staff”; “Trust-building”: “Strengthens relational credibility through inclusion and shared ownership”; “Ensuring safety”: “Improves situational intelligence and feasible, grounded safety actions”; “Operational continuity”: “Enables distributed coordination of staffing, logistics, and routines”. Row 6: “Typology item”: “Receptive communication”; “Trust-building”: “Demonstrates listening; supports repair and relational assurance”; “Ensuring safety”: “Detects emerging risks, barriers, and misinformation quickly”; “Operational continuity”: “Informs adaptive adjustments to plans and ongoing operations”. Row 7: “Typology item”: “Communicating to build trust”; “Trust-building”: “Makes decisions intelligible; sustains legitimacy through transparency”; “Ensuring safety”: “Increases adherence by explaining rationale and expectations clearly”; “Operational continuity”: “Maintains cohesion for reopening, recovery timelines, and routines”. Row 8: “Typology item”: “Decisive communication”; “Trust-building”: “Signals competence; reduces uncertainty through clear direction”; “Ensuring safety”: “Supports timely protective action with unambiguous instructions”; “Operational continuity”: “Prevents drift; coordinates rapid shifts to alternative arrangements”. Row 9: “Typology item”: “Communicating values”; “Trust-building”: “Aligns words and actions; strengthens legitimacy and care”; “Ensuring safety”: “Frames safety as non-negotiable; guides judgement of risk consistently”; “Operational continuity”: “Prioritises wellbeing while sustaining learning and community cohesion”. Row 10: “Typology item”: “Responsive communication”; “Trust-building”: “Shows attentiveness; strengthens confidence through timely updates”; “Ensuring safety”: “Adjusts messaging to changing conditions and key directives (example, from fire crew, police)”; “Operational continuity”: “Supports iterative replanning and recovery coordination over time”. Row 11: “Typology item”: “Equitable communication”; “Trust-building”: “Signals fairness; reaches quiet or marginalised stakeholders”; “Ensuring safety”: “Ensures safety messages reach everyone despite access barriers”; “Operational continuity”: “Reduces uneven disruption; supports participation in learning and recovery”.Relationship between trust-building, safety, and operational continuity