Figure 1
The diagram titled “Emergency Department to Community Program” shows a large rounded rectangle boundary containing a central cross of two double-headed arrows. The vertical arrow points upward and downward with the top labeled “Improved Provider Experience” and the bottom labeled “Reduced costs”. The horizontal arrow points left and right with the center labeled “Advancing Health Equity”, the left side labeled “Improved Population Health”, and the right side labeled “Improved Patient Experience”. In the top left quadrant, a rounded rectangle labeled “E D C Patients” contains bullet points “Complex individual circumstances” and “Trust, logistical barriers in interacting with health system”. In the top right quadrant, a rounded rectangle labeled “Impact of E D C Program” contains bullet points “Staff reported ‘great’ program”, “Impact of program on hospital staff, L H D, patient outcomes”, “Cross-sectoral and department silos”, and “Culturally appropriate care”. In the bottom left quadrant, a rounded rectangle labeled “Hidden Work” contains bullet points “Champions”, “Generalists and specialists”, and “Rapport building”. In the bottom right quadrant, a rounded rectangle labeled “M D T Working and Collaboration” contains the bullet points “Breaking down silos”, “E D”, “Interprofessional collaboration”, “Informal communication”, “Information management or E M R”, “Accountability and Responsibility”.Findings align with the quintuple aim with an emphasis on equity for the most disadvantaged populations. Source: Authors' own work