Figure 2.
The image depicts a three-column table with headers Connectivity Literacy, Barriers, and Barriers Specific to R R R Areas. The Connectivity Literacy column lists five rows: Choosing a Technology, Choosing a Provider, Choosing a Plan, Selecting and Upgrading Equipment, and Troubleshooting a Connection. Each row contains detailed descriptions of skills such as identifying available technologies, selecting providers, understanding plans and contracts, configuring equipment, and diagnosing and reporting faults. The Barriers column lists issues including misinformation, lack of transparent information, confusing terminology, biased sales tactics, complexity, scams, limited technical support, poor industry support, weak consumer protections, digital fatigue, myths, lack of community engagement, offshore call centres, and limited public awareness. The Barriers Specific to R R R Areas column lists challenges such as frequent technology migrations, increased responsibility on consumers, wider technology choices, underfunded support organisations, lack of local technicians, negative bush broadband narratives, limited retail access, geographical constraints, less reliable technologies with low transparency, and limited competition with historical monopoly providers.Adapted from “Connectivity Literacy” (Better Internet for Rural Regional and Remote Australia, 2020)