Figure 2.
The bar chart presents two grouped categories: Perceived relief and Customer review. Each category contains two bars labelled Voice bot and Chat bot. The vertical axis ranges from 0 to 4.5. For Perceived relief, the Voice bot bar is approximately 3.1, and the Chat bot bar is approximately 3.5. For Customer review, the Voice bot bar is approximately 3.5 and the Chat bot bar is approximately 3.9. A legend below the chart identifies Voice bot and Chat bot.Perceived relief and customer review, chatbots versus voicebots