Figure 1
The model shows five ovals. The oval labeled “Guanxi (G X)” is positioned at the left, the oval labeled “Multimodal Transport Service (M T S)” is placed at the top center, the oval labeled “Logistics Service Value (L S V)” is placed at the bottom center, the oval labeled “Relationship Quality (R Q)” is positioned to the right of the two center boxes, and the oval labeled “Business Performance (B P)” is positioned at the far right. A diagonal upward right arrow emerges from “Guanxi (G X)” and connects to “Multimodal Transport Service (M T S)”. A diagonal downward right arrow emerges from “Guanxi (G X)” and connects to “Logistics Service Value (L S V)”. A straight rightward arrow emerges from “Guanxi (G X)” and connects to “Relationship Quality (R Q)”. A downward arrow emerges from “Multimodal Transport Service (M T S)” and connects to “Logistics Service Value (L S V)”. A rightward arrow emerges from “Multimodal Transport Service (M T S)” and connects to “Relationship Quality (R Q)”. Another rightward arrow emerges from “Multimodal Transport Service (M T S)” and connects to “Business Performance (B P)”. A straight rightward arrow emerges from “Relationship Quality (R Q)” and connects to “Business Performance (B P)”. A rightward arrow emerges from “Logistics Service Value (L S V)” and connects to “Relationship Quality (R Q)”. Another rightward arrow emerges from “Logistics Service Value (L S V)” and connects to “Business Performance (B P)”. A direct arrow emerges from “Guanxi (G X)” and connects to “Business Performance (B P)”.Main research model