Figure 4.
The two-line charts are labelled panel a and panel b. Both charts compare cleanliness, value, room, sleep, service and location from 2016 to 2021, with the vertical axis ranging from 0 to 0.7. In panel A, cleanliness ranges from about 0.42 to 0.61, value from about 0.20 to 0.34, room from about 0.20 to 0.34, sleep from about 0.23 to 0.48, service from about 0.30 to 0.45 and location from about 0.28 to 0.45. In panel B, cleanliness ranges from about 0.54 to 0.60, value from about 0.28 to 0.41, room from about 0.24 to 0.33, sleep from about 0.22 to 0.36, service from about 0.43 to 0.49 and location from about 0.33 to 0.43.Average sentiments by category from 2016 to 2021 for (a) smart hotels and (b) traditional hotels