Figure 3
Panel A: A man in a suit holding a tablet and clipboard with a checklist titled 'Interview Guide'. A box lists topics: 1- Industry 4.0 technologies, 2- Six sigma, 3- Operational performance, 4- Sustainability initiatives, 5- Traffic management. Panel B: An arrow points to a box showing in-person and virtual interviews with icons of a handshake, microphone, and secure laptop. Panel C: An arrow points to a box indicating that audio is recorded and transcribed, with an icon of a stack of papers. Panel D: A calendar icon shows dates from November 8 to December 3, 2025, with a microphone icon indicating interview duration of 37 to 90 minutes.Data collection process