Figure 1.
The flowchart presents a structured process divided into three horizontal sections. The top section titled Interaction with Society lists twelve activities beginning with notifying about supervision, requesting and submitting documentation, collecting feedback and technical data, giving payment information, providing status updates, and ending with serving decisions. The middle section labeled Internal Case Handling contains twenty-two steps that describe risk identification, document creation, case assignment, reviewing information, checking payments, visualizing and assessing data, making and publishing decisions, and archiving cases. The lower section titled Data Exchange includes nine actions covering information approval, access to internal and external data, updating local records, publishing statistics, and informing external actors. An arrow on the left side indicates a two-way flow between society, internal processes, and data exchange.The digital index framework (DIF) for assessing digital government in the core process of supervision and control
Source: Authors’ own work