Figure 2.
The framework presents 3 sequential stages for integrating G e n A I social impact in healthcare S M E s. Stage 1, Identify, aims to identify social impact priority areas for healthcare S M E s. Questions include which service ecosystem actors are at risk in terms of wellbeing, the most important wellbeing risks they face, and which resource constraints shape these wellbeing risks, with a reference to Table 2. Stage 2, Explore, aims to explore G e n A I social impact potential for healthcare S M E s. Questions examine which wellbeing opportunities of G e n A I match the wellbeing risks faced by service ecosystem actors and which opportunities match resource constraints, with references to Table 4. Stage 3, Implement, aims to implement the identified potential of G e n A I for social impact creation. Questions address which wellbeing risks providers of G e n A I applications may not foresee, with a reference to Table 5, and which actions are needed to enhance the wellbeing of all service ecosystem actors when integrating G e n A I applications.GenAI social impact for SMEs framework
Source: Authors’ own work