Figure 2.
A four-phase knowledge workflow moves from recognising knowledge friction to consolidating knowledge into stable artefacts.The workflow has 4 phases. Phase 1 recognises knowledge friction. Phase 2 externalises selective expert knowledge. Phase 3 synthetically expands knowledge through A I. Phase 4 consolidates knowledge into stable artefacts. A feedback line returns from phase 4 to phase 2.

Process model

Source: Authors’ work

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