Figure 2
The matrix categorizes AI systems into four quadrants based on levels of empathy and efficiency. The rows are labeled High Empathy and Low Empathy, while the columns are labeled High Efficiency and Low Efficiency. The quadrants are labeled as follows: Ideal System for High Empathy and High Efficiency, Sentimental System for High Empathy and Low Efficiency, Machine System for Low Empathy and High Efficiency, and Ineffective System for Low Empathy and Low Efficiency.Categorization of AI systems based on empathy and efficiency. Source: Authors' own work