Figure 1
The line graph is titled “Graphical representation of sentiment classification (in percentage)”. The horizontal axis shows three time periods: “PRE COVID-19 PERIOD”, “DURING COVID-19 PERIOD”, and “POST COVID-19 PERIOD”. The graph shows three lines representing three sentiment categories. A legend at the bottom labels the three sentiment categories: “Positive”, “Neutral”, and “Negative”. The line for “Positive” begins at (“PRE COVID-19 PERIOD”, 63.41 percent), increases to (“DURING COVID-19 PERIOD”, 64.96 percent), and then decreases to (“POST COVID-19 PERIOD”, 60.13 percent). The line for “Neutral” begins at (“PRE COVID-19 PERIOD”, 23.68 percent), decreases to (“DURING COVID-19 PERIOD”, 21.58 percent), and then increases to (“POST COVID-19 PERIOD”, 24.27 percent). The line for “Negative” begins at (“PRE COVID-19 PERIOD”, 12.91 percent), increases to (“DURING COVID-19 PERIOD”, 13.46 percent), and continues increasing to (“POST COVID-19 PERIOD”, 15.6 percent).Graphical representation of sentiment classification of reviews. Source: Compiled by authors