The conceptual framework contains three oval elements and one moderator box. The left oval states Metaverse customer experience. An arrow points from Metaverse customer experience to the upper oval labelled Perceived metaverse-enabled well-being. Another arrow points directly from Metaverse customer experience to the right oval labelled Metaverse usage intentions. The upper oval connects to Metaverse usage intentions with an arrow. A rounded rectangular box below states Moderator: Metaverse usage length less than one year versus greater than one year. Three arrows extend upward from the moderator box towards the relationships between Metaverse customer experience and perceived metaverse-enabled well-being, between perceived metaverse-enabled well-being and metaverse usage intentions, and towards the central relationship. Hypothesis labels H one plus, H two plus, H three plus, and H four accompany the respective relationships.Theoretical framework
Source(s): Created by authors’
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