Figure 2
The graph shows box-and-whisker plots of three score types labeled “Supplier Side Score”, “Internal Side Score”, and “Consumer Side Score”, each plotted for five ICT implementation clusters arranged left to right as “Digital Laggards”, “Supplier-Driven Digital Adopters”, “Balanced Digital Transitioners”, “Advancing Digital Integrators”, and “Digital Innovators”. The vertical axis ranges from 0,1 to 1,0 in increments of 0.2 and the horizontal axis lists the five clusters. For “Digital Laggards”, the Supplier Side Score box spans 0.15 to 0.33 with its whiskers reaching 0.00 and 0.33, the Internal Side Score box spans 0.05 to 0.20 with whiskers reaching 0.00 and 0.33, and the Consumer Side Score box spans 0.05 to 0.30 with whiskers reaching 0.00 and 0.44; visible outlier labels near this cluster include “41”, “44”, and an unlabeled circular point near 0.52. For “Supplier-Driven Digital Adopters”, the Supplier Side Score box spans 0.50 to 0.90 with whiskers reaching 0.50 and 1.00, the Internal Side Score box spans 0.05 to 0.25 with whiskers reaching 0.00 and 0.50, and the Consumer Side Score box spans 0.10 to 0.28 with whiskers reaching 0.00 and 0.39; outlier labels include “188”. For “Balanced Digital Transitioners”, the Supplier Side Score box spans 0.30 to 0.55 with whiskers extending from 0.17 to 0.58, the Internal Side Score box spans 0.30 to 0.67 with whiskers extending from 0.17 to 0.67, and the Consumer Side Score box spans 0.35 to 0.70 with whiskers extending from 0.11 to 0.83; several circular outliers and star-marked outliers appear above and below this cluster, labeled “37”, “56”, “214”, “215”, “55”, “14”, “15”, and “47”. For “Advancing Digital Integrators”, the Supplier Side Score box spans 0.67 to 1.00 with whiskers extending from 0.33 to 1.00, the Internal Side Score box spans 0.33 to 0.58 with whiskers extending from 0.33 to 0.58, and the Consumer Side Score box spans 0.58 to 0.83 with whiskers extending from 0.33 to 0.83; visible outlier labels include “75” and “234”. For “Digital Innovators”, the Supplier Side Score box spans 0.80 to 1.00 with whiskers extending from 0.58 to 1.00, the Internal Side Score box spans 0.58 to 0.75 with whiskers extending from 0.58 to 0.75, and the Consumer Side Score box spans 0.60 to 0.78 with whiskers extending from 0.48 to 0.95. A legend box appears at the upper left containing three colored labels: “Supplier Side Score”, “Internal Side Score”, and “Consumer Side Score”. Beneath the graph is a table labeled “Labels” showing cluster names and corresponding Mean, Min, and Max values for Supplier Side Score, Internal Side Score, Consumer Side Score, and Total Score; the table entries list numerals exactly as follows: “Digital Laggards: Supplier Side Score Mean 0.22 Min 0.00 Max 0.33, Internal Side Score Mean 0.10 Min 0.00 Max 0.33, Consumer Side Score Mean 0.13 Min 0.00 Max 0.44, Total Score Mean 0.15 Min 0.00 Max 0.29”; “Supplier-Driven Digital Adopters: Supplier Side Score Mean 0.61 Min 0.50 Max 1.00, Internal Side Score Mean 0.11 Min 0.00 Max 0.50, Consumer Side Score Mean 0.39 Min 0.28 Max 0.43, Total Score Mean 0.43 Min 0.17 Max 0.43”; “Balanced Digital Transitioners: Supplier Side Score Mean 0.35 Min 0.17 Max 0.58, Internal Side Score Mean 0.41 Min 0.17 Max 0.67, Consumer Side Score Mean 0.43 Min 0.11 Max 0.83, Total Score Mean 0.40 Min 0.24 Max 0.64”; “Advancing Digital Integrators: Supplier Side Score Mean 0.81 Min 0.67 Max 1.00, Internal Side Score Mean 0.43 Min 0.33 Max 0.58, Consumer Side Score Mean 0.83 Min 0.58 Max 0.48, Total Score Mean 0.69 Min 0.58 Max 0.69”; and “Digital Innovators: Supplier Side Score Mean 0.90 Min 0.58 Max 1.00, Internal Side Score Mean 0.70 Min 0.58 Max 1.00, Consumer Side Score Mean 0.75 Min 0.39 Max 1.00, Total Score Mean 0.78 Min 0.64 Max 0.95”. A final line beneath the table states “Model Validation Performance: 94.79 percent (Naive Bayes) and 98.00 percent (Discriminant)”. Note: All numerical values are approximated.Boxplot of ICT implementation clusters’ features