Figure 3
The diagram illustrates the coevolution of routines and IT systems, showing how they enable and constrain each other. It includes three main components: the Ostensive Aspects of Routine, the IT System, and the Performative Aspects of Routine. Arrows indicate the processes of inscribing, shaping, and using between these components. The diagram also highlights the reconfiguration of roles and relationships, influenced by social constructivist perspectives such as perception, interpretation, appropriation, enactment, and alignment.Framework for IT-enabled OT. Source: Authors’ own work