Figure 3
The model contains I N F O R M, I N T E R, A C, T E L, and P E R S as antecedent constructs. Trust has an R squared value of 0.818. Satisfaction, marked S, has an R squared value of 0.805. Travel has an R squared value of 0.676. I N F O R M connects to Trust with beta 0.491 and three asterisks, a 95 per cent confidence interval from 0.417 to 0.565, and a t value of 12.935. I N F O R M connects to S with beta 0.087 and one asterisk, a 95 per cent confidence interval from 0.003 to 0.169, and a t value of 2.058. I N T E R connects to Trust with beta 0.213 and three asterisks, a 95 per cent confidence interval from 0.124 to 0.307, and a t value of 4.604. I N T E R connects to S with beta 0.068 and one asterisk, a 95 per cent confidence interval from minus 0.008 to 0.145, and a t value of 1.727. A C connects to Trust with beta 0.018, a 95 per cent confidence interval from minus 0.067 to 0.102, and a t value of 0.412. A C connects to S with beta 0.179 and three asterisks, a 95 per cent confidence interval from 0.075 to 0.283, and a t value of 3.379. T E L connects to Trust with beta 0.048, a 95 per cent confidence interval from minus 0.077 to 0.172, and a t value of 0.74. T E L connects to S with beta 0.636 and three asterisks, a 95 per cent confidence interval from 0.532 to 0.728, and a t value of 12.678. P E R S connects to Trust with beta minus 0.008, a 95 per cent confidence interval from minus 0.116 to 0.106, and a t value of minus 0.139. P E R S connects to S with beta 0.19 and three asterisks, a 95 per cent confidence interval from 0.072 to 0.303, and a t value of 3.24. Trust connects to Travel with beta 0.131 and three asterisks, a 95 per cent confidence interval from 0.047 to 0.217, and a t value of 3.004. S connects to Travel with beta 0.663 and three asterisks, a 95 per cent confidence interval from 0.565 to 0.759, and a t value of 13.357. O P T I M connects to Travel with beta 0.159 and three asterisks, a 95 per cent confidence interval from 0.066 to 0.253, and a t value of 3.329. T R U S T times O P T I M connects to Travel with beta 0.078 and three asterisks, a 95 per cent confidence interval from 0.054 to 0.105, and a t value of 5.968.Bootstrapped structural model with the interaction effect (bootstrapping = 5,000)
Source: The authors’