Figure 3
A figure illustrating the stages of service ecosystem evolution. The process begins with Ecosystem Inception, followed by Ecosystem Mobilized through the Project. It then progresses to Ecosystem Bears Early Negative Awareness, Ecosystem Engagement Reverts to Self-Interest, Ecosystem Dissolves, and finally Ecosystem Traces Persist. The chart includes various paths and decision points such as Possible Institutional Work towards New Normal, Stalled Transition in Moving towards New Normal, Opportunity Collapse and Value Destruction, and Selectively Cherishing Positive Residue of Earlier Efforts.A service ecosystem transformation arc. Source: Authors’ own work