Figure 4
A figure of the tensions in developing a viable service ecosystem. The diagram includes a customer organization labeled ArCo, two provider organizations, and four sub-provider organizations. The provider organizations and the customer organization each have internal fit and services components. The sub-provider organizations are connected to the provider organizations. Arrows indicate possible tensions between customer and provider, inter-provider, provider-subprovider, and customer-provider. Text boxes explain different logics: bilateral logic, legal logic, ecosystem logic, and security logic. The bilateral logic text box is connected to the provider organization 1, the legal logic text box is connected to the provider organization 1, the ecosystem logic text box is connected to the customer organization ArCo, and the security logic text box is connected to the customer organization ArCo. The diagram also shows the performative landscape from value chain upstream to downstream.Tensions of developing a viable service ecosystem. Source: Authors’ own work