Figure 5
The framework illustrates the pathways and pitfalls in maneuvering resiliently throughout service ecosystems. It features a central loop of success, with processes of solidifying through normalizing and routinizing, and initiating through stimulating and maintaining. The framework also includes pathways of hindering, neglecting, drifting, and desiring, leading to either bolstering through reacting in ad hoc practice or dissolving through breaking down structures. Overall, the framework shows the flow between these processes and the potential for immediate crisis or instilled antagonism.Maneuvering resiliently throughout service ecosystems: pathways and pitfalls. Source: Authors’ own work