Figure 4
A grouped bar chart compares non-users and users across eight contract features, with minimum price highest for both groups.The vertical axis ranges from 0.0 to 30.0 per cent in 5.0-per-cent intervals. Minimum Price records 25.9 per cent for non-users and 22.1 per cent for users. Quality Parameters records 13.6 per cent for non-users and 19.9 per cent for users. New Variety records 14.2 per cent for both non-users and users. Multi-annual commitments records 11.5 per cent for non-users and 13.5 per cent for users. Technological investment records 12.6 per cent for non-users and 10.2 per cent for users. Credit facility records 10.4 per cent for non-users and 11.6 per cent for users. Insurance support records 5.4 per cent for non-users and 6.6 per cent for users. Premium for real-time data records 6.4 per cent for non-users and 1.9 per cent for users.

Future contractual expectations for users and non-users

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