Figure 1.
The workflow contains 10 stages connected in sequence across 2 rows. It begins with a sampling frame of Greek S M T E hotels. Next, 180 hotels are contacted, and 50 hotels participate. Then 5 contracts are reviewed. Contract issues inform the interview guide. The process continues to piloting and refining semi-structured questions. A total of 50 interviews are conducted from April to September 2018. The interviews are transcribed into about 120,000 words. The transcripts then undergo open, axial and selective coding. The final stage is evidence-to-framework synthesis.Research design and analytical progression