Figure 1
The macro-level covers policy makers, the meso-level covers service providers, facility management businesses, I T management businesses, and voice assistant providers, and the micro-level covers consumers, families, caregivers, service provider employees, and volunteers. Factors enabling S T S integration in technology introduction comprise participative or consultative leadership style, multiple purposes of elderly care ecosystem actors, and joint optimisation of voice assistant technology and employee human needs. Factors enabling S T S integration in technology use comprise multiple broad skills including basic digital literacy, nursing home staff buy-in, high-value tasks supporting guests wellbeing, internal control self-regulating subsystem with responsive technical support, and voice assistant technology innovation or adaptation to nursing home needs. Voice assistant technology expert facilitators, nursing home staff social structured groups, and nursing home staff peer informal networks connect these enabling factors with decent work. Decent work then connects with individual well-being, alongside organisational well-being and societal well-being.The framework
Source: Authors’ own work