Figure 1
A diagram illustrating the shift in guests' needs in the accommodation industry during the pandemic period 2020-2022. The diagram is divided into five main sections: Safety, Social Distance, New norm of life and travel, Wellness and Healthy environment, and Ecological orientation & sustainability. Each section contains specific points related to the guests' needs. In the Safety section, there is increased concern about hygiene and sanitary conditions, a connection between safety and diseases, and a need for something that reduces travel anxiety. The Social Distance section highlights a shift in preferences from mass tourism to low tourist density, avoiding overcrowded places, and staying away from big cities. The New norm of life and travel section mentions modifying work-at-home and travel practices, a need for destinations closer to home, and shorter durations of trips.Data model of the shift in travellers' needs in the period 2020–2022