Figure 1
The before I o T offering diagram connects Alpha and the Brazilian customer through organizational and mixed resource interfaces and a business relationship. Alpha contains an internal I T system and production site. The Brazilian customer contains free services, machine, maintenance workshop, and internal I T system, with technical and mixed interfaces among them. The after I o T offering diagram adds a cloud and I o T provider containing a cloud system. Alpha retains its internal I T system and production site. The Brazilian customer contains internal I T system, maintenance workshop, I o T digital services, free services, and machine with I o T. Alpha, the cloud and I o T provider, and the Brazilian customer connect through business relationships and organizational, mixed, and technical resource interfaces. The key identifies product, service, facility, business unit, business relationship, and resource interface.Alpha’s resource network before and after the IoT offerings and customer adoption
Note: This is a simplified representation that highlights only the key resources and primary changes in resource interfaces relevant to the case analysis