Figure 4
The image contains three sets of graphs, each representing the emotional trajectories and intensity profiles of three different customers during their interactions with a chatbot. Each set includes a line graph and a radar chart. The line graphs display the intensity of various emotions over time units, with different colors representing different emotions: anger, anticipation, disgust, fear, joy, sadness, surprise, and trust. The radar charts show the overall intensity of these emotions for each customer. For Customer 4, the line graph shows peaks in anger and sadness, with the radar chart indicating high anger and low sadness. For Customer 5, the line graph shows a peak in joy and trust, with the radar chart indicating moderate joy and trust. For Customer 6, the line graph shows peaks in anger, joy, and trust, with the radar chart indicating high anger, moderate joy, and low trust. The graphs illustrate the variation in emotional responses among different customers.Examples of emotional trajectory. Source: Authors' own work