Figure 1
The flowchart begins with the customer arrival, which branches into two paths: arrival at the small warehouse (T1.1) and arrival at the large warehouse (T1.2). Customers are noticed by salespersons (T2.1) and (T2.2) respectively. The flowchart then checks if the customer is at the correct warehouse. If not, the process redirects to the correct warehouse. For customers at the small warehouse, it checks if they have questions, which leads to technical advice or question answering (T2.0.2). The process then involves filling of the order form (T3.1) and redirection to the cashier for the formation of the final invoice (T4). If the customer has not received all the products, it checks if all products are located in the current warehouse. If not, the remainder products are received (T5). If the customer is there for reception of products, the registered products are received (T6). Finally, the customer departs.Flow diagram of the customer service process in the company. Source: Authors' own creation