Figure 2
The x-axis lists different service problems and the y-axis measures the frequency of these problems. The secondary y-axis measures the percent of each problem. Service times have the highest frequency at 282, making up 56.4 percent of the problems. Order mistakes follow with a frequency of 68, accounting for 13.6 percent. Delivery delays have a frequency of 55, which is 11.0 percent. Other problems occur 32 times, making up 6.4 percent. Lack of product variety is noted 25 times, or 5.0 percent. Insufficient stock occurs 20 times, accounting for 4.0 percent. Other problems have a frequency of 18, making up 3.6 percent. A cumulative percent line shows the cumulative percentage of each problem category.Pareto diagram for the service problems in the company. Source: Authors' own creation