Figure 3.
The scatter plot presents Importance-Performance Analysis for Middle Management. The horizontal axis represents Performance and ranges from approximately 3.4 to 4.2. The vertical axis represents Importance and ranges from approximately 3.4 to 4.2. A vertical dashed reference line lies at approximately 3.69 performance, and a horizontal dashed reference line lies at approximately 4.00 importance. A rising diagonal dashed line extends from approximately 3.41 performance and 3.41 importance to 4.22 performance and 4.22 importance. Cognitive items use circular markers. C 1 is approximately 3.39 performance and 3.86 importance. C 2 is 3.54 and 3.98. C 3 is 3.59 and 4.00. C 4 is 3.62 and 3.97. C 5 is 3.59 and 3.99. C 6 is 3.87 and 4.01. C 7 is 3.67 and 3.97. C 8 is 4.00 and 4.23. Interpersonal items use square markers. I 1 is approximately 3.73 performance and 4.13 importance. I 2 is 3.71 and 4.07. I 3 is 3.71 and 4.09. I 4 is 3.89 and 4.14. I 5 is 3.84 and 4.18. Business items use triangular markers. B 1 is approximately 3.86 performance and 4.13 importance. B 2 is 3.57 and 3.91. B 3 is 3.59 and 3.91. B 4 is 3.66 and 3.96. B 5 is 3.76 and 3.99. B 6 is 3.89 and 4.14. Strategic items use star markers. S 1 is approximately 3.66 performance and 3.86 importance. S 2 is 3.59 and 3.88. S 3 is 3.66 and 3.83. S 4 is 3.53 and 3.84. S 5 is 3.71 and 4.02. S 6 is 3.59 and 4.04.IPA for middle management
Source: Authors’ own work