Figure 5.
A stepped hierarchy links general staff, line managers, middle managers and senior managers with progressively labelled competency areas and upward transitions.The stepped hierarchy begins with General Staff, labelled Execution-Oriented Competencies. An upward transition towards Line Manager is labelled Digital Communication and Resource, with C 4, I 3 and B 4. Line Manager is labelled Operational Coordination and Implementation. The next upward transition towards Middle Manager is labelled Team Coordination and Policy Execution, with C 4, B 6 and S 6. Middle Manager is labelled Strategic Translation and Culture Framing. The next upward transition towards Senior Manager is labelled Strategic Alignment and Cultural Enablement, with C 1, C 2 and S 6. Senior Manager is labelled Vision, Policy, Market. Above this level, an upward arrow is labelled Vision and Digital Strategy, with I 2, S 2 and S 4.

Multi-level competency enablement pathway

Source: Authors’ own work

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