Figure 4
The scatterplot measures performance on the x-axis from 0.049 to 0.566 and importance on the y-axis from 0 to 100. Five variables are plotted: VIS at 55.443, LMX at 71.171, PLAN at 69.276, MC at 69.127, and RESP at 74.079. RESP is the highest in both performance and importance, while VIS is the lowest in performance. An improvement potential bracket is shown for MC to illustrate the gap between currente performance and performance potential. Importance-performance map (IPMA), with variable effect on SCRES inserted