Figure 2
The illustration is titled “Adverse events in healthcare organisations” at the top. A rectangle is positioned below the title, with the text “Regulation and guidance in international, national and regional levels” depicted at the top center. Below the text, a figure is depicted. The figure starts with a rectangle positioned near the bottom center, labeled “HEALTHCARE ORGANISATION”. The rectangle comprises a crisscross pattern with three small triangles positioned at specific locations within it. One triangle is positioned near the top left, one is positioned near the bottom left, and one is positioned near the bottom right. An oval encloses the triangle positioned near the bottom right. Each triangle is labeled “A E” and comprises a rightward arrow on the right edge. A rightward arrow is positioned below the rectangle, spanning the length of the rectangle. The arrow is labeled “Social and healthcare processes and outcomes” with numbers 1 to 9 positioned on top in increments of 1 unit. The label “time” is positioned on the right end of the arrow. A text box labeled “Patients and their families” is positioned on the left of the “HEALTHCARE ORGANISATION” rectangle. A rightward arrow points from “HEALTHCARE ORGANISATION” to another text box positioned at the same level on the right. The text within the text box reads, “Health and wellbeing of patients, their families, and healthcare providers”. Two text boxes are arranged in a vertical series and positioned directly above “HEALTHCARE ORGANISATION”. From top to bottom, the text boxes are labeled as follows: “Management and leadership” and “Healthcare providers including students and volunteers”.A snapshot of healthcare organisations. Adverse events and other stressful clinical events in healthcare organisations (represented by the triangles marked AE) happen within healthcare organisations. They affect (harm) patients and their families (first victims), healthcare workers and professionals (second victims marked with arrows) and the organisation and providers (third victims). Organisations need to be prepared and have the resources and programmes available to minimise the harmful consequences of adverse events (the circle) and to prevent stressful clinical events, which can increase risk. Source: Authors’ own work