.../value This poem uses an unexpected form to come to a “twist in the tale” ending that, hopefully, is strengthened by the surprise. The title is a play on the “plainsong” of monks and complaining. © Emerald Group Publishing Limited 2011 Whistle blowing Appeasement Complaints Poetry...

...Brendan O'Dwyer; Mary Canning Purpose The purpose of this paper is to examine the operation of the Institute of Chartered Accountants in Ireland's (ICAI) complaint process from the complainant's perspective. The findings are interpreted drawing on key elements of Parker's private interest model...