... and power differentials between an organisation and its stakeholders affect how a scandal is triggered, how it is managed and its outcomes (Bundy et al., 2017 ; Merkl-Davies and Brennan, 2017 ; Perkiss et al., 2020). Crisis communication research predominantly focuses on giving...

... important in times of crisis, when CEOs are expected to assume rhetorical leadership.” Liff and Wahlström (2018) suggest failed crisis communication by top management as a plausible explanation for the collapse of Northern Rock. Beelitz and Merkl-Davies (2012) conclude that Chief Executive Officers...

... concluded that sensegivers must be consistent in framing communication to sensemakers. Sensemaking requires that the crisis communication is also consistent in the sensemakers’ framing. Because it is difficult for sensegivers to reshape the collective sensemakers’ frame, successful crisis communication...