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Keywords: Customer accountability
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Journal Articles
Accounting, Auditing & Accountability Journal (2019) 32 (3): 727–749.
Published: 30 April 2019
... increasingly adopted commercial logics. NPM reforms have entailed, inter alia, repositioning users as customers, encouraging them to rate professionals and, in some cases such as English higher education, charging them high fees. These developments have given rise to customer accountability...
