... intermediaries act as cultural translators in the context of microfinance. Design/methodology/approach The authors take a qualitative approach to a case study of a microfinance organization based in South Africa. Fieldwork allowed for the collection of data by means of direct observations, interviews...

...Lisa Marini; Jane Andrew; Sandra van der Laan Purpose The purpose of this paper is to explore the ways in which accountability is operationalised within the context of a South African microfinance institution (MFI). In particular, the authors consider the introduction of a tool to enhance consumer...