...Sven Modell Purpose The purpose of the paper is to examine how organisational experimenting with total quality management (TQM) and the balanced scorecard affects the bundling of design characteristics associated with these innovations in a Swedish central government agency. Design/methodology...

... section; thereafter, the case study continues on from the events introduced in the prologue. © Emerald Group Publishing Limited 2008 Management accounting Innovation Quality costs Total quality management Change management “This is it”, the plant manager announced proudly...