... conversation stream on Twitter. Design/methodology/approach A latent Dirichlet allocation (LDA) topic modeling approach as well as XGBoost machine learning algorithms are applied to a dataset of 9.2 million #OccupyWallStreet tweets in order to analyze not only how the speech patterns of bots differ from...

... in condemning the war and taking direct action against Russia was effective in generating far greater stakeholder engagements in Twitter than other football-related posts. While the tweets were favourably received by many fans, not all of that response was positive, and in fact, some were extremely hostile...

... about a crisis on social media channels such as Twitter, and Facebook, improves reputation, leads to less likelihood of secondary crisis reaction (Utz et al., 2013) and mitigates negative market reaction to the crisis, for less visible firms (Lee et al., 2015 ; Rosati et al...

...Giacomo Manetti; Marco Bellucci Purpose – The purpose of this paper is to assess if online interaction through social media, particularly Facebook, Twitter, and YouTube, represents an effective stakeholder engagement mechanism in order to define the contents of social, environmental...