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Keywords: Chatbot
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Journal Articles
Use of chatbots for customer service in MSMEs
Open Access
Journal:
Applied Computing and Informatics
Applied Computing and Informatics (2026) 22 (1-2): 185–197.
Published: 07 November 2022
...Jorge Cordero; Luis Barba-Guaman; Franco Guamán Purpose This research work aims to arise from developing new communication channels for customer service in micro, small and medium enterprises (MSMEs), such as chatbots. In particular, the results of the usability testing of three chatbots...
