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Keywords: Conversational agents
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Journal Articles
Use of chatbots for customer service in MSMEs
Open Access
Journal:
Applied Computing and Informatics
Applied Computing and Informatics (2026) 22 (1-2): 185–197.
Published: 07 November 2022
.../legalcode Chatbot Conversational agents Human-computer interaction Usability testing SUS MSMEs Today, conversational interfaces serve as a communication bridge between companies and customers. The way of communicating has changed, and human-computer interaction systems, commonly known...
