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Keywords: SUS
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Journal Articles
Use of chatbots for customer service in MSMEs
Open Access
Journal:
Applied Computing and Informatics
Applied Computing and Informatics (2026) 22 (1-2): 185–197.
Published: 07 November 2022
... the System Usability Scale (SUS) and considering the accuracy of the chatbot's responses, it is concluded that the level of satisfaction in using chatbots is high; therefore, if the chatbot is well integrated with the communication systems/channels of the MSMEs, the client receives an excellent, fast...
