... identifies key themes and codes reflecting passenger experiences related to pricing, facilities, customer service, and organization. The analysis highlights critical areas where the airport’s management practices impact customer satisfaction. Findings The findings reveal prevalent issues...

... from these calculations provide guidance for the strategic plans to be implemented in the long term, as well as for the solution proposals for operational problems. In this context, this study not only provides information to policymakers and airport managers about the current situation, as it includes...

... Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Airport management Strategic planning Capacity expansion Demand uncertainty Airport development Airports play a fundamental role in urban development and connectivity. They stimulate regional economic growth...