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Keywords: TQM
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Journal Articles
Aircraft Engineering and Aerospace Technology: An International Journal (1997) 69 (1): 26–30.
Published: 01 February 1997
...Pamela E. Regan; Brian H. Kleiner Since the post‐Second World War era, total quality management (TQM) has spread throughout corporations, including research and development. The first step in developing a total quality system in research and development is identification of the customer. Identifies...
