The Computerization of Records Systems: A Study of Selected Businesses

This research seeks to determine the extent and direction of computerization of records systems in businesses with identifiable records departments. The data collection methodology was on‐site interviews and inspection of facilities in ten businesses selected from cities with populations of more than 100,000 in the western United States. The findings indicate that records managers are rapidly installing computer programs for tracking records. There was little evidence that traditional paper records were being moved to a digital format though the possibility was mentioned frequently. Records management and data processing departments cooperate, but no trend to integrate them is evident.