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Keywords: Air travel demand patterns
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Journal Articles
A Kano model for customer-centric service attributes for airlines in the post-pandemic world
Available to Purchase
Journal:
American Journal of Business
American Journal of Business (2026) 41 (3): 155–172.
Published: 12 June 2026
.... Hokey Min can be contacted at: hmin@bgsu.edu 05 01 2026 13 03 2026 06 05 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Airline service quality Kano model Air travel demand patterns Multivariate analysis...
