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Keywords: Client satisfaction
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Journal Articles
Journal:
American Journal of Business
Mid-American Journal of Business (1994) 9 (2): 47–54.
Published: 28 October 1994
...Sita C. Amba‐Rao; Jatinder N.D. Gupta Clients in an accounting firm were surveyed to identify factors relating to client satisfaction in service organizations. Four independent variables ‐ communication,responsiveness, service quality, and effectiveness ‐ correlated with, and explained the variance...
Journal Articles
Journal:
American Journal of Business
Mid-American Journal of Business (1993) 8 (2): 45–52.
Published: 28 October 1993
... owners to better analyze and problem solve. A theory is identified that accounts for the results and a number of practical insights are provided. © MCB UP Limited 1993 Small businesses Consultants Client satisfaction ...
