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Keywords: E-S-QUAL
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Journal Articles
Journal:
American Journal of Business
American Journal of Business (2014) 29 (2): 178–188.
Published: 27 May 2014
...Suresh Kandulapati; Raja Shekhar Bellamkonda Purpose – The purpose of this paper is to measure the service quality of online shops using E-S-QUAL and validating the tool in an Indian context. Also, the study examines the mediating role of service value on the relationship between service quality...
